Hello and welcome to the Bitek International Inc website!
Throughout this site, we’ve endeavored to create a snapshot of our products and services to give you an insight into who we are and what we do.
Since Bitek’s inception in 1974, we’ve prided ourselves on our extensive R&D programs and we’re now seeing the results of all our hard work. Our BTMS V10 billing system is now fully hardened to US Department of Defence security levels and recently gained JITC approval following extensive testing. Also, V10 recently gained FIPS and HIPAA compliance, and this allows us to increase our customer base in key verticals. We're extremely proud of our staff and the way V10 provides total audit controls, including unique communication control features such as data and WiFi access billing. Along with our SME web-based billing solution, BTMS Call Accountant, our systems are available as a fully hosted or hosted and managed communication solution. This allows our customers to benefit from the latest features while reducing their communication cost - somethings thats critical in todays market.
Bitek has also extended our international reach and has now become a full time member of the ITU’s cybersecurity agenda, where we consult on telecom auditing and communication management in the High Level Experts Group. From the experience we gained so far, I’m extremely confident Bitek is heading in the right direction and that we have a strong future to look forward to.
Thank you for your interest in Bitek. For more information on our products and services, please click on the contact us tab above or call:
+1 800 621 5866
Bitek certifies and fully supports all of our products. We can provide solutions for of your TEM / NEM requirements and we have contract reach through our certified Business partners.
We believe that the secure and accurate management of network systems, usage tracking, and the documentation of network assets, are the key enablers to continued investment in converged technologies. The combination of our intelligent solutions and our industry expertise, allows us to provide businesses with a means to efficiently manage their communications resources, while reducing network investment costs.
Our key advantages are:
Bitek partners with leading technology companies in the various telecommunication market segments to bring our customers the suite of best choice solutions encompassing the latest technologies.
We are committed to developing both distribution and technology partnerships that offer mutual benefits. For information on becoming a Bitek Business Partner, please e-mail us at email@example.com.
The Bitek team understands the dynamics of your customer contact environment and how structured testing is crucial to your first "go live" date. Most importantly, we understand the significance of delivering what has been promised - when it was promised.
Our customer care staff are dedicated to helping you get the most value from your investment and we provide support that ensures the success of every installation. In fact, we can help you achieve a smoother cutover than virtually anyone else in the industry..
Bitek reduces the stress typically associated with installation of a telemanagement solution by assigning each account a support team with industry expertise and a high level of product knowledge and recognized project management experience.
Bitek's customer care team always takes a consultative approach to implementation. We guide you every step of the way - from pre-cutover to your system launch date, and we'll stay with you through training and beyond.
Our implementation cycle begins with a comprehensive launch meeting that covers all elements of pre and post installation activities.
Our engineering team takes a site-specific view of your specific requirements and modifies our solution accordingly. We also develop a customized training plan and prepare the specific documentation that provides the foundation for your installation. Bitek takes pride in training users to exceptionally high standards and has been running accredited customer training events for the last ten years. Customer training sessions are either conducted at Bitek's US headquarters or at the customer's site via our remote training tools. We also periodically travel to customer locations to ensure our customers are operating as efficiently as possible, and we're always available if you need us.
The customer care team will manage all aspects of your account even after your installation is successfully completed.
At Bitek, we pride ourselves in providing seamless and ongoing service for the life of your business. Our customer care packages include prioritized response times for service requests and consultative support, backed by our 24/7 support for emergency situations. In addition to full telephone access to our professional staff, our service packages also include rate table updates, system enhancements, remote diagnostics, and correction of software errors.
Once your solution is in place and initial training has been completed, our team of experienced professionals will be available to facilitate ongoing training for system modifications and enhancements. Our customer care staff offers more than 15 years of industry insight on optimizing reporting functionality, new applications, and system upgrades.
The customer care manager spearheads our relationship with you and continually taps the necessary resources that allow us to provide exceptional response times for all your questions. Our team can help you identify technical needs, consult with your staff on implementation, and assist you in defining your requirements. In addition, our database experts help refine and load your database while our training team provides hands-on guidance.